藝術本身

🛒 訂單處理

  • 所有訂單均在付款確認後的 2-4 個工作天內處理。

  • 每件物品在離開我們手中之前都經過精心包裝和仔細檢查。

🚚 澳洲境內運送

  • 運費：10 澳幣（150 澳幣以上訂單免運費）

  • 配送時間：7 - 10 個工作天


🌎 國際運輸

  • 運費：10 - 15 澳幣（150 澳幣以上訂單免運費）

  • 我們提供全球運輸服務 - 無論您身在何處，JOSA 都能到達您身邊。

  • 費用和送貨時間在結帳時計算

  • 結帳時顯示的運費不包括關稅和稅款，這些費用由收件人承擔。



🎁 會員免費送貨

  • Real One 和 JOSA Muse 所有訂單均可享免運費。

💌 發貨須知

  • 包裹發貨後，您將透過電子郵件收到追蹤號碼。

  • 對於因快遞問題造成的包裹遺失或延誤，我們不負責，但我們會盡力為您提供協助。

  • 旺季或假日期間可能會延誤。

Frequently asked questions

Do you accept exchanges?

Yes, we offer exchanges within 7 working days of receiving your order. Unfortunately, we cannot accept exchanges on earrings or pierced jewelry for hygiene reasons, unless the item is faulty.
Do you accept returns?

We accept returns within 7 days after the order is delivered. The returned item must be:

  • Unworn
  • Free from any signs of wear or damage
  • In its original packaging

Once we receive the returned item, we will determine its eligibility for a full refund.

  • Return Shipping: Customers are responsible for return shipping costs. Please note that original shipping charges are non-refundable.

Faulty Items: If your item is faulty, please contact us via Instagram or email as soon as possible.
Can I cancel or change my order after it has been placed?

Once your order is placed, we are unable to cancel it. However, if you wish to change your order, please contact us via Instagram or email within 24 hours, and we will do our best to accommodate your request.
What are your pieces made with?

All our pieces are made with 925 sterling silver and 18k solid gold plating, which makes them perfect for everyday wear.
How do I take care of my jewelry?

To keep your jewelry in excellent condition:

Remove your jewelry before swimming, showering, or engaging in physical activities.