𝘊𝘰𝘰𝘬𝘪𝘦 𝘗𝘰𝘭𝘪𝘤𝘺
Cookies Policy
To enhance your experience, JOSA’s website uses various types of cookies. A cookie is a small piece of information downloaded to your computer or device when you visit our site. These cookies help us remember your preferences and settings, providing a personalized experience when you return to our site.
Types of Cookies We Use:
1️⃣ Necessary Cookies
These cookies are essential for the basic functioning of the website. They allow you to navigate the site and use our services (e.g., logging in, selecting a region, etc.). Without these cookies, certain features of the website may not function properly.
2️⃣ Performance Cookies
Performance cookies collect data about the website’s usage (such as the number of visitors, pages accessed, etc.). We use this data to optimize the site’s functionality and design, improving the user experience. These cookies do not collect personal information that can identify you.
3️⃣ Advertising Cookies
These cookies are used to deliver advertisements that are relevant to your interests and to limit the number of times you see the same advertisement. They also help us measure the effectiveness of advertisements. These cookies track your browsing activity across the web.
4️⃣ Social Media Cookies
These cookies enable you to interact with our social media accounts (e.g., Facebook, Instagram, etc.) and share content. They also allow social media platforms to provide relevant advertisements.
Managing Cookies
You have the option to accept or decline certain types of cookies. You can manage your preferences in the "Cookie Settings" at the bottom of our website or adjust your browser settings to disable or control cookies. Please note that disabling certain cookies may impact the functionality of some features.
Purpose of Cookies
The main purposes for which we use cookies are:
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To enhance your website experience
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To optimize website performance
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To provide more personalized content and advertisements
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To understand and analyze website usage
Third-Party Cookies
Our website may embed cookies from third parties, such as social media platforms and advertising networks. The use of these third-party cookies is governed by their respective privacy policies and is not fully controlled by JOSA.
More Information
If you have any questions about our Cookies Policy or how to manage your cookie settings, please feel free to contact our customer service team.
Frequently asked questions
Yes, we offer exchanges within 7 working days of receiving your order. Unfortunately, we cannot accept exchanges on earrings or pierced jewelry for hygiene reasons, unless the item is faulty.
We accept returns within 7 days after the order is delivered. The returned item must be:
- Unworn
- Free from any signs of wear or damage
- In its original packaging
Once we receive the returned item, we will determine its eligibility for a full refund.
- Return Shipping: Customers are responsible for return shipping costs. Please note that original shipping charges are non-refundable.
Faulty Items: If your item is faulty, please contact us via Instagram or email as soon as possible.
Once your order is placed, we are unable to cancel it. However, if you wish to change your order, please contact us via Instagram or email within 24 hours, and we will do our best to accommodate your request.
All our pieces are made with 925 sterling silver and 18k solid gold plating, which makes them perfect for everyday wear.
To keep your jewelry in excellent condition:
Remove your jewelry before swimming, showering, or engaging in physical activities.